At PlanterCraft, customer satisfaction is our number one priority. All planters are made to order, and are manufactured to ensure the highest quality and precision. If for whatever reason, You would like to return your planter, please feel free to call us at 888-692-3000 or email us at firstname.lastname@example.org.
Please note the following before you initiate a return:
We only accept items that are eligible for a return. See each individual planter SIZE description for eligibility.
Note: Most larger items are shipped with Freight, and thus are not eligible for return.
Note: No returns accepted on Aluminum Planters.
Condition: Item should be in its original condition
Shipping: Buyer is responsible for return shipping costs. You may ship with Your preferred carrier, or reach out to us for a return shipping label (cost will be deducted from the refund)
Restocking Fee: A 15% restocking fee will be applied.
Packaging: Items being returned should be securely packed with original packaging or as close to original as possible.
Labeling: Please include Your order number on and inside the box, and ensure it’s clearly visible.
Once delivered: We will inspect your returned planter for damage, and issue a refund.
Cancellation for orders, that have not been shipped:
If for whatever reason you need to cancel your order or part of it, please reach out to us as soon as possible. We will take this on a case-by-case basis, and try to accommodate your request. The cancellation approval will depend on where in the manufacturing process the planter is.